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Sewerage and Water Board repairs leak on Frankfort Street

Sewerage and Water Board repairs leak on Frankfort Street
INSTAGRAM FOLLOWING OF MORE THAN 70,000 IS HOPING HE CAN CONNECT CITY DEPARTMENTS AND NEIGHBORS ON FRANKFORT STREET THROUGH SOCIAL MEDIA. WDSU TRAFFIC ANCHOR DEJA BROWN HAS MORE ON HOW HIS STORY CAUGHT THE EAR OF THE SEWAGE AND WATER BOARD, AND HOW THE DEPARTMENT IS RESPONDING. JOSHUA STARKMAN UH.HUH. WHAT KIND OF DAY ARE YOU HAVING A GREAT DAY. HAVE A GREAT DAY. IF YOU’RE ON SOCIAL MEDIA AND YOU LIVE IN NEW ORLEANS, YOU PROBABLY KNOW JOSHUA STARKMAN FROM HIS CONSISTENT CATCHPHRASE, HAVE A GREAT DAY OR THAT BIG GRIN THAT’S HARD TO MISS. BUT WHAT HE, THE MUSICIAN, USES HIS SOCIAL MEDIA PLATFORM TO CONNECT LOCAL ARTISTS TO HIS INSTAGRAM AUDIENCE OF MORE THAN 70,000. NOW HE’S HOPING HE CAN CONNECT CITY DEPARTMENTS AND NEIGHBORS ON FRANKFORT STREET. AFTER POSTING THIS VIDEO TO SOCIAL MEDIA, YOU CAN SEE DUCKS SPLASHING AROUND IN THE POOLING WATER, WHICH NEIGHBORS SAY IS A RESULT OF A MAJOR LEAK THAT HASN’T BEEN FIXED. I’VE SEEN ALL KINDS OF ANIMALS OUT HERE. IT’S TURNING INTO A BURGEONING ECOSYSTEM. WE GOT DUCKS, WE GOT FROGS AND TADPOLES. I EVEN THINK I SAW A NUTRIA. BUT WHAT HE HASN’T SEEN IS A KREWE COME OUT TO FIX THE STREET THAT’S IN DISREPAIR. AND THE LEAK NOW IT’S A SMALL POND. SEWAGE AND WATER BOARD COMMENTS. AND THEY SAID, WHERE’S THE LOCATION? AND I SAID, IT’S FRANKFORT POND. OF COURSE, EVERYONE KNOWS ABOUT THAT. THROUGH AN EXCHANGE ON SOCIAL MEDIA, STARKMAN SAYS IT SEEMS SEWAGE AND WATER BOARD WAS ALREADY AWARE OF THE GROWING POPULARITY OF THE POND. THEY SAID THERE WAS AN ORDER PUT IN PLACE BACK IN OCTOBER THAT WAS BASICALLY IGNORED AND HERE WE ARE. HE’S HOPING SINCE SEWAGE AND WATER BOARD ACKNOWLEDGES THEY ARE AWARE OF THE PROBLEM, THEY’LL FINALLY FIX IT. OR THIS GROWING ECOSYSTEM OF DUCKS, TADPOLES AND WHO KNOWS, WILL CONTINUE TO GROW. IF WE’RE GOING TO HAVE DUCKS, I JUST WANT TO PUT UP A LITTLE PUBLIC SERVICE ANNOUNCEMENT. DON’T FEED THE DUCKS BREAD OR JUNK FOOD. FOODS LIKE BREAD AND CRACKERS HAVE NO NUTRITIONAL VALUE TO DUCKS AND CAN CAUSE MALNUTRITION AND PAINFUL DEFORMITIES IF CONSUMED TOO MUCH. SO IF YOU’RE GOING TO COME HERE TO FRANKFORT POND, PLEASE. IT’S NOT LIKE MARSHMALLOWS WITH ALLIGATORS. DON’T DO THAT EITHER. THEY MIGHT SHOW UP, YOU KNOW. SO EITHER SEWAGE AND WATER BOARD FIXES FIXES THIS OR WE CAN REALLY START LOOKING OUT FOR THIS BURGEONING ECOSYSTEM RIGHT HERE IN THE CITY. ISN’T THAT LOVELY FOR WDSU TRAFFIC PATROL? I’M DEJA BROWN. WELL, SINCE OUR INTERVIEW WITH STARKMAN, THE SEWAGE AND WATER BOARD REPAIRED THE LEAK ON APRIL 11TH, THEY ACKNOWLEDGED THAT OPEN WORK ORDER FROM OCTOBER. THEY TELL US THE AVERAGE TIME OF REPAIRS IS ABOUT 15 TO 21 DAYS FOR WATER LEAKS. THEY DID ACKNOWLEDGE THAT THIS PARTICULAR REPAIR WAS WAY PAST TH
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Sewerage and Water Board repairs leak on Frankfort Street
If you're on social media and you live in New Orleans, you probably know Joshua Starkman.From his consistent catchphrase, or that big grin that's hard to miss, the musician uses his social media platform to connect local artists to his Instagram audience of more than 70,000 people.Now, he's connecting city departments and neighbors on Frankfort Street to fix an unaddressed water leak that neighbors have named "The Frankfort Pond."After posting a video to social media, you can see ducks splashing around in the pooling water. Starkman says he's seen lots of animals in the water."It's turning into a burgeoning ecosystem. We got ducks, frogs, I even think I saw a nutria," says Starkman.But what he hasn't seen is a crew come out to fix the street that is in disrepair and the leak.The Sewerage and Water Board saw the post, and through an exchange on social media, acknowledged they were aware of a service order sent back in October that was basically ignored. Traffic anchor Deja Brown reached out to the Sewerage and Water Board and they sent the Road Patrol this response:"On March 26, 2024, we were tagged in an Instagram story from Mr. Starkman showing a water leak, where we requested the address so that we could investigate further."On March 27, 2024, we responded to the resident that we had an open work order for a water leak at 1421 Frankfort Street that was originally reported through our Customer Service center on 10/25/2023."Our average repair time is around 15-21 days for water leaks, and we acknowledged that this was far past our average restoration timeline. We added the address and work order to our Maintenance Escalations tracking tool – which is a mechanism that we are utilizing to alert our team of overdue work orders.The repair was made on April 11, 2024, after crews excavated in an 8x6 mud plot to hand dig around utility lines and repaired the whip (the smaller water line that connects the water meter to the water main) which had multiple leaks. Crews then backfilled and cleaned up the job site."

If you're on social media and you live in New Orleans, you probably know Joshua Starkman.

From his consistent catchphrase, or that big grin that's hard to miss, the musician uses his social media platform to connect local artists to his Instagram audience of more than 70,000 people.

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Now, he's connecting city departments and neighbors on Frankfort Street to fix an unaddressed water leak that neighbors have named "The Frankfort Pond."

After posting a video to social media, you can see ducks splashing around in the pooling water. Starkman says he's seen lots of animals in the water.

"It's turning into a burgeoning ecosystem. We got ducks, frogs, I even think I saw a nutria," says Starkman.

But what he hasn't seen is a crew come out to fix the street that is in disrepair and the leak.

The Sewerage and Water Board saw the post, and through an exchange on social media, acknowledged they were aware of a service order sent back in October that was basically ignored.

Traffic anchor Deja Brown reached out to the Sewerage and Water Board and they sent the Road Patrol this response:

"On March 26, 2024, we were tagged in an Instagram story from Mr. Starkman showing a water leak, where we requested the address so that we could investigate further.

"On March 27, 2024, we responded to the resident that we had an open work order for a water leak at 1421 Frankfort Street that was originally reported through our Customer Service center on 10/25/2023.

"Our average repair time is around 15-21 days for water leaks, and we acknowledged that this was far past our average restoration timeline. We added the address and work order to our Maintenance Escalations tracking tool – which is a mechanism that we are utilizing to alert our team of overdue work orders.

The repair was made on April 11, 2024, after crews excavated in an 8x6 mud plot to hand dig around utility lines and repaired the whip (the smaller water line that connects the water meter to the water main) which had multiple leaks. Crews then backfilled and cleaned up the job site."