Sewerage and Water Board repairs leak on Frankfort Street
If you're on social media and you live in New Orleans, you probably know Joshua Starkman.
From his consistent catchphrase, or that big grin that's hard to miss, the musician uses his social media platform to connect local artists to his Instagram audience of more than 70,000 people.
Now, he's connecting city departments and neighbors on Frankfort Street to fix an unaddressed water leak that neighbors have named "The Frankfort Pond."
After posting a video to social media, you can see ducks splashing around in the pooling water. Starkman says he's seen lots of animals in the water.
"It's turning into a burgeoning ecosystem. We got ducks, frogs, I even think I saw a nutria," says Starkman.
But what he hasn't seen is a crew come out to fix the street that is in disrepair and the leak.
The Sewerage and Water Board saw the post, and through an exchange on social media, acknowledged they were aware of a service order sent back in October that was basically ignored.
Traffic anchor Deja Brown reached out to the Sewerage and Water Board and they sent the Road Patrol this response:
"On March 26, 2024, we were tagged in an Instagram story from Mr. Starkman showing a water leak, where we requested the address so that we could investigate further.
"On March 27, 2024, we responded to the resident that we had an open work order for a water leak at 1421 Frankfort Street that was originally reported through our Customer Service center on 10/25/2023.
"Our average repair time is around 15-21 days for water leaks, and we acknowledged that this was far past our average restoration timeline. We added the address and work order to our Maintenance Escalations tracking tool – which is a mechanism that we are utilizing to alert our team of overdue work orders.
The repair was made on April 11, 2024, after crews excavated in an 8x6 mud plot to hand dig around utility lines and repaired the whip (the smaller water line that connects the water meter to the water main) which had multiple leaks. Crews then backfilled and cleaned up the job site."