Worldwide tech outage: Disruption hits American flight industry hard
Here's a snapshot of what the outage looks like for American travelers:
Here's a snapshot of what the outage looks like for American travelers:
Here's a snapshot of what the outage looks like for American travelers:
A global technology outage grounded flights, knocked banks offline and media outlets off air on Friday after a faulty software update disrupted companies and services around the world and highlighted their dependence on just a handful of providers.
Video above: Watch the moment all passenger flights in the United States were grounded
The trouble with the update issued by cybersecurity firm CrowdStrike and affecting computers running Microsoft Windows was not a security incident or cyberattack, according to CrowdStrike, which said a fix was on the way.
In the United States, the impact could be seen and felt this morning at airports across the country. Here's a snapshot of what the outage looks like for American travelers:
In Boston:
"I've been here since 4:30 a.m. I have checked in on my phone but none of the kiosks work if you need a boarding pass," said Hailey, a Spirit Airlines customer who is traveling to Chicago. "It's definitely hard to be here since 4:30 a.m. and not know if we are getting on a flight or not."
"We've been waiting here for about, I would say, three hours, and I'm trying to get to Jamaica because my nephew is being buried on Sunday, and I don't know if I'm going to make it," traveler Shelly Palmer said.
In Baltimore:
"There has been a lot of different communication, but honestly, we're all confused," said one passenger waiting in line. "We're just gonna stand by and treat everyone with kindness. Everyone's in the same boat."
In Sacramento, California:
"This is going to take a little bit more time for us to come up back online completely, so there are still going to still be some delays around the check-in counters and things like that," airport spokesperson Scott Johnston said. "So it's never going to be just a flip of a switch, so you got to allow for that as well."
In Louisville, Kentucky:
In Milwaukee, Wisconsin:
Officials at Mitchell International Airport already expected Friday to be the busiest day of the year, as more than 13,000 people fly out of Milwaukee to head home from the Republican National Convention.
Maine's delegation to the RNC included about 75 people, and many of them were stuck Friday morning because of the outages.
Maine's Total Coverage, WMTW, spoke with Maine GOP executive director Jason Savage Friday morning, as he himself tried to figure out a plan to get back to the state.
“We had a great time at our convention. We got up today, and some of us are trying to fly home, and no matter where we’re flying out of and where we’re going, it’s just cancellations and delays, and people are stranded in all the different airports in this area," he said.
In Portland, Maine:
"I was on hold with American Airlines for like over an hour this morning. Now they say, they just gave me this and say to call this number,” said Dan Guedeck, who was trying to make it home to Wisconsin. “But this lady over here said she called it, and they said if you want a call back leave your number and it's going to be eight hours or more."
The Associated Press contributed to this report.
