NOT SO MUCH. THERE’S HOPE IN THE AIR HERE NOW AT NOON. MINDY, WE’RE STANDING HERE. WE’VE NOTICED THERE THERE WAS A CRUSH OF PEOPLE HERE AN HOUR AGO. I DIDN’T EVEN KNOW THERE WAS KIOSKS HERE. YOU CAN SEE THEM NOW. SOME PEOPLE HAVE BEEN HERE STILL SINCE 4 A.M. THEY’VE BEEN IN LINE SINCE SIX. AND THIS GUY JUST WALKED BY AND SAID THEY’RE BOOKING FLIGHTS NOW. FLIGHTS NOW. THEY FINALLY BOOKING FLIGHTS. I’VE BEEN HERE SINCE 4:00 THIS MORNING. YOU’RE FLYING SPIRIT. WHERE ARE YOU TRYING TO GO? YEAH, I’M. I WAS I WAS FLYING TO TEXAS. I’M GOING TO DALLAS TO A WEDDING NOW. HE TOLD US HE WAS ON HIS PLANE. WHAT? YOUR PLANE ON SPIRIT. THEY SAID THAT THE SYSTEM WENT DOWN. THEY DIDN’T KNOW WHEN THEY WAS GOING TO LEAVE. SO I GOT OFF THE FLIGHT, USED THE BATHROOM, GOT SOMETHING TO EAT. NEXT THING YOU KNOW, THEY SAID THE FLIGHT TOOK OFF AND THEN YOU HAD TO GET IN THE BACK OF THIS GIGANTIC LINE HERE. THE LINE WAS ALL THE WAY AT, UM, TO THE TSA ALL THE WAY THIS MORNING. IT WAS LINES EVERYWHERE FOR EVERY AIRLINE. BUT THEY DID. THEY PRINT YOU A BOARDING PASS. OH, SEE? THAT’S PROGRESS. IT WAS EARLIER. THEY WERE WRITING. YOU COULDN’T GET IN. I HAD A I HAD A DIGITAL BOARDING PASS ON MY PHONE. THEY WOULDN’T EVEN LET ME BACK IN. BACK. YOU ARE NOT ALONE. SO WE’RE GOING TO LET YOU GO GET WHERE YOU NEED TO GO. SO WE CAN TELL THE FOLKS ON CHANNEL 11. ALL RIGHT. GOOD LUCK. TRAVEL SAFE. SO EVERYBODY HERE HAS A STORY LIKE THAT. SO WE HAVE TO PULL THE CART WHILE WE CAME UP. UH, WHILE WE’RE WALKING DOWN WITH YOU, IF YOU SOME OF THESE PEOPLE HERE HAVE JUST ARRIVED AND THEY CAN CHECK IN AT THESE KIOSKS WITH DELTA, NONE OF THE SPIRIT AIRLINE KIOSKS ARE WORKING. BUT LOOK AT THIS. THE LINE IS, OH, GO AHEAD, MA’AM, YOU’RE YOU’RE IN A RUSH AND I’M NOT. GO RIGHT. YOU’RE GOOD. WHERE ARE YOU FLYING TO? WE’RE FLYING TO NEW ORLEANS. AND SPIRIT. HOW LONG HAVE YOU BEEN HERE AT THE AIRPORT TODAY. UM, TEN MINUTES. OH, YOU’RE ONE OF THE LUCKY ONES. GO TAKE ADVANTAGE OF IT WHILE YOU CAN. TRAVEL SAFE. THANK YOU. SO NOW THESE PEOPLE HAVE BEEN IN LINE. OH, I TALKED TO YOU THIS MORNING, DIDN’T I? SO HOW LONG HAVE YOU BEEN WAITING IN LINE? UH, SINCE ABOUT SEVEN 3730. WHAT ABOUT YOU? HOW LONG HAVE YOU BEEN HERE, SIR? 8 A.M. 8 A.M.? YEAH. WELL, THAT’S LESS THAN MOST. SOME OF THE PEOPLE HAVE BEEN HERE SINCE SIX. AND WHERE ARE YOU FLYING TO? SO ARE WE GOING TO MEXICO AND VACATION? WERE YOU? WHAT HAVE YOU BEEN TOLD BY SPIRIT? OH, I’M FLYING DELTA. OH. I’M SORRY. WHAT HAVE YOU BEEN TOLD BY DELTA OCCUPATION? YOU DO SEEM CALM AND YOU SEEM LIKE YOU’VE GOT IT THEIR FAULT. YOU KNOW IT HAPPENS. YOU HAVE TO BE PREPARED FOR THESE THINGS. SO HAVE YOU NOTICED? AS I AS I HAVE NOTICED THAT THE BWI STAFF IS REALLY THEY’RE GOING OUT OF THEIR WAY TO GIVE PEOPLE COFFEE AND WATER AND DIRECTIONS. IF YOU KNOW, ABSOLUTELY GOT MY WATER, GOT MY SNACKS. THEY DID COFFEE. VERY CORDIAL, VERY FRIENDLY FOLKS. SO, YOU KNOW, IT’S NOT IN THEIR CONTROL. YOU KNOW WHAT? I HOPE EVERYBODY WHO’S WATCHING CAN TAKE A LITTLE BIT OF THE PATIENCE THAT YOU HAVE. THANK YOU SO MUCH, SIR. THANK YOU VERY MUCH. BE SAFE. SO AS YOU CAN SEE, I’M NOT SURE IF WE’LL MAKE IT TO THE END OF THE LINE HERE. BY THE TIME WE FINISH TALKING TO YOU, MINDY. AND I’M PULLING A CART BEHIND ME. OH, I’M SORRY, SIR, BUT THESE PEOPLE, THEY’RE JUST WAITING IN LINE. THEY JUST WANT TO GET WHERE THEY NEED TO GO. OH, YOU LOOK TIRED, SIR. HOW LONG HAVE YOU BEEN HERE? FOUR HOURS. YOU’VE BEEN IN LINE FOR FOUR. WE’VE BEEN HERE SINCE 430 IN THE MORNING. I’M SORRY. HOLD ON ONE SECOND. MINDY, JUST A SECOND. YOU’VE BEEN HERE SINCE HOW LONG? 430. THIS MORNING. WE’VE BEEN STANDING IN THIS LINE, AND? AND THEY’VE SEPARATED OUT PRIORITY VERSUS NON PRIORITY. THEIR LINES GOING FASTER. PEOPLE HAVE BEEN HERE FOR LESS THAT TIME THAN WE HAVE. AND WE’RE STILL STANDING IN LINE WAITING. AND THEY HAVE THREE CLERKS WORKING AND WHAT AIRLINE ARE YOU FLYING. DELTA. AND WHERE ARE YOU TRYING TO GO TO. TRYING TO GO ON A CRUISE TO HAWAII. OH MAN. AND I TALKED TO YOU EARLIER, SIR. I SAW YOU WHEN I. YEAH. AND YOU’VE BEEN HERE. HE CAME UP TO ME AND MY FLIGHT ALREADY. AND YOU’VE BEEN HERE SINCE 4 A.M.? YEAH, EXACTLY. DO YOU HAVE A FLIGHT NOW TO GET ON? NO. NOT YET. SO I’M WAITING. AND WHAT AIRLINE ARE YOU FLYING? DELTA. SO THERE YOU GO. GOOD LUCK. HAVE YOU BEEN HERE SINCE 430, SIR? 34. 30. AND YOU’VE BEEN HERE SINCE 430. AND IT’S NOW 1205. AND YOU? 430. THIS WHOLE CREW HERE 430. SO I HAVE TO GRAB MY CART, MINDY. AND I WANT TO LET YOU KNOW. SORRY, SIR. YEAH. SEE, IT’S STILL THERE’S THE LINE. IS STILL STILL A LOT OF PEOPLE HERE. ANOTHER THING TO KEEP IN MIND, TOO, IS WE’VE TALKED TO STAFFERS WITH SPIRIT AIRLINES WHO WORKED THE OVERNIGHT SHIFT UNTIL 5 A.M., WENT HOME AND GOT CALLED IN TO COME BACK TO WORK. THAT IS A VERY SHORT TURNAROUND. SO PEOPLE THE PASSENGERS IN LINE ARE VERY TIRED. AND AS FAR AS WE’VE HEARD, SOME OF THE STAFFERS HERE AT AT LEAST SPIRIT AIRLINES ARE VERY TIRED AS WELL. AND ONCE AGAIN, I’M OUT OF BREATH. WE HAVEN’T GOTTEN TO THE END OF THE LINE, ALTHOUGH IT’S A SINGLE LINE NOW. OH, WE TALKED TO YOU EARLIER. WE TALKED TO YOU AN HOUR AGO. HOW MANY SPOTS HAVE YOU MOVED UP IN LINE? ARE A COUPLE FEET. COUPLE FEET? YEAH. NOT NOT TOO FAR. DO YOU HAVE A FLIGHT YET? WE DO NOT. I’M ON THE PHONE WITH THEM NOW, SO I’M HOPING WE CAN CHANGE THINGS AROUND. MAYBE LEAVE SUNDAY SO THAT’S OUR GOAL AT THIS POINT. WE KIND OF GAVE UP ON THIS FLIGHT NOW. AND TELL ME, WERE YOU. ARE YOU FROM BALTIMORE AND WHERE ARE YOU TRYING TO GO? WE’RE FROM THE AREA. WE’RE GOING TO MEXICO. THAT’S OUR FINAL DESTINATION AREA. AND AND WHICH AIRLINE? REMIND ME WHICH AIRLINE? DELTA. OKAY. OH, THEY’RE ON THE PHONE. THAT’S MORE IMPORTANT THAN US. AND YOUR KIDS ARE STILL SMILING. OKAY? YEAH, THEY’RE STILL HAPPY. THEY’RE STILL SMILING. SHE PROBABLY. YES. SHE’S. YEAH. GOOD LUCK. SHE’S SO CUTE. SO PEOPLE ARE JUST DOING THE BEST THEY CAN. IT’S ACTUALLY PRETTY QUIET HERE. AND ONE MORE THING, MINDY. AFTER WE HUNG UP WITH YOU AN HOUR AGO, WE WALKED BACK OVER TO THE OTHER SIDE OF THE TERMINAL. IT’S NOT CRICKETS. I ACTUALLY THOUGHT I HEARD CRICKETS, BUT IT WAS A SQUEAKY WHEEL. ONE SQUEAKY WHEEL, AND A SUITCASE. THE SOUTHWEST TERMINAL. THE OTHER SIDE OF THIS AIRPORT. IT’S. IT’S EVEN APPEARS SLOW FOR A SUMMER FRIDAY AFTERNOON, SO IT JUST APPEARS TO BE DELTA AND SPIRIT. THE SPIRIT KIOSKS ARE STILL DOWN, BUT WE’VE SEEN PEOPLE HOLDING SPIRIT BOARDING PASSES THAT WERE PRINTED OUT ON A COMPUTER PRINTER. SO IT SEEMS LIKE THINGS ARE STARTING TO GET BACK TO NORMAL. THEY’RE STARTING TO GET BACK ONLINE. BUT THIS LINE YOU KNOW WHAT, STEVE? THIS IS JUST ABOUT AS LONG AS IT WAS THE LAST TIME WE TALKED TO YOU. SO THINGS ARE IMPROVING. PEOPLE ARE HOPEFUL, BUT PEOPLE ARE SMILING. UM, BUT THINGS ARE STILL KIND OF A MESS HERE AT BWI. SO WE’LL SEND IT BACK TO YOU. KATE, IT ALMOST MIGHT SEEM WORTH IT FOR SOME OF THESE FOLKS TO GO SEE IF THEY CAN GET ON A SOUTHWEST FLIGHT. OH, YOU KNOW WHAT? I’M GOING TO. I’LL ASK THEM ABOUT THAT. HAVE ANY OF YOU MINDY BASARA. YOU’RE LIVE ON CHANNEL 11, RIGHT NOW? SHE’S WONDERING BECAUSE I JUST TOLD HER HOW THE OTHER SIDE OF THE AIRPORT IS EMPTY AND SHE’S WONDERING IF ANYONE HERE HAS THOUGHT ABOUT MAYBE DITCHING THIS AND GOING AND GETTING ON A SOUTHWEST FLIGHT TO WHERE YOU NEED TO GO? MY COMPANY HAS ME ON THIS FLIGHT, SO. OH, OKAY. WHAT ABOUT YOU? SAME, SAME. AND YOU ALREADY BEEN REBOOKED. OH, YOU’VE BEEN. WHAT AIRLINE ARE YOU FLYING? OH. DELTA. YEAH. AND HOW LONG HAVE YOU BEEN HERE? AT THE AIRPORT? FOUR HOURS NOW. FIVE HOURS MAYBE. I’VE BEEN HERE FOR A LITTLE OVER TWO. YEAH, NOT THAT LONG. OH, MY GOSH, IS THAT THE COFFEE THAT THE NICE PEOPLE WITH THE CART ARE HANDING OUT? YEAH, SHE JUST CAME BY AND GAVE ME SOME COFFEE. HOW HAVE YOU FOUND THIS? THE RESPONSE HERE BY THE STAFF AT BWI. OH, I THINK THEY’VE BEEN GREAT. THEY’VE BEEN GREAT. YEAH. OH, YEAH, THEY’VE BEEN GREAT. THEY HAVE BEEN. SEE THIS GUY HE’S BEEN WITH THE CART. YOU’VE BEEN SO. OH, YEAH. YOU HAD THE, UH. YOU WERE MAKING ANNOUNCEMENT. I WAS, I WAS WHAT ARE YOU TRYING TO. YOU’RE LIVE ON CHANNEL 11. YOU HAVE AN OPPORTUNITY NOW TO GET THE WORD OUT TO PEOPLE. PEOPLE AT HOME WHO ARE WATCHING WHAT SHOULD THEY KNOW ABOUT WHAT’S HAPPENING HERE AT THE AIRPORT? THEY SHOULD. THEY SHOULD MAKE SURE THAT THEY DOUBLE CHECK TO MAKE SURE THEIR FLIGHT BEFORE THEY LEAVE THE HOUSE, THAT THEIR FLIGHT IS CONFIRMED. OKAY. THAT’S THE FIRST THING. ONCE THEY COME HERE, THEN THEY JUST CHECK IN. AND RIGHT NOW MOST OF THE AIRLINES, THEY’RE THE OPERATIONS ARE PICKING UP. OKAY. SO I WOULD ALSO RECOMMEND THAT THEY CALL ESPECIALLY DELTA AND SPIRIT CALL THEIR ONE 800 CUSTOMER SERVICE NUMBER OKAY. BUT TRY TO DO THAT BEFORE COMING TO THE AIRPORT BECAUSE WE DON’T WANT PEOPLE STANDING AROUND TWO THREE, 4 OR 5 HOURS. OKAY. THAT’S WHY WE GIVE OUT WATER AND COFFEE BECAUSE WE WE CARE ABOUT THEM AND WE WANT THEM TO FEEL HEALTHY AND NOT BE DEHYDRATED. BUT IF THEY CAN JUST DO THAT AND JUST AND AND THE PACKAGE JUST A LITTLE MORE PATIENCE. THEY’VE BEEN SUPER. SO THEY CAN JUST PACK A LITTLE MORE PATIENCE. WE’RE GOOD TO GO. I THINK YOU’RE POSITIVE ATTITUDE IS REALLY HELPING. THANK YOU SO MUCH SIR. SO THAT’S SOME GOOD ADVICE. THE OTHER HALF OF THE AIRPORT, THE DEPARTURES TERMINAL, IT’S BUSINESS AS USUAL. I ACTUALLY FOUND THE SOUTHWEST TO BE KIND OF SLOW. THERE WAS BARELY ANYONE IN LINE AT THE SECURITY CHECKPOINT ON THE OTHER SIDE. THE SECURITY CHECKPOINT IN THE MIDDLE OF THE TWO. THERE WAS NO ONE IN LINE. THESE PEOPLE ARE MOSTLY ON DELTA AND SPIRIT. THE DELTA KIOSKS ARE WORKING NOW, IN CASE YOU NEEDED TO KNOW THAT THEY’RE BACK UP AND RUNNING THE SPIRIT KIOSKS ARE STILL DOWN. BACK TO YOU, MINDY. WELL, I HAVE NEVER SEEN ANYTHING LIKE IT AT BWI. THAT IS JUST THE STRANGEST SITUATION. I THINK I’VE EVER EXPERIENCED.