New Orleans city-maintained trees damaging sidewalk on the Westbank
Neighbors on Berkley Drive on the Westbank say the sidewalk on their street is broken up, torn up, and needs to be fixed up now.
Darlene Green reached out to the Road Patrol for help after submitting multiple 311 requests to the city of New Orleans.
"I really reached out because this sidewalk (has) been like this over 40 years," Green said.
The problem is the roots of aging trees are protruding out of the ground, leaving the sidewalk in disrepair. Green says she's concerned about the safety of neighborhood children and those who are disabled.
"They had a guy that was in a wheelchair, and he had to fall over in the yard on our property; that was kind of dangerous. I had to go out and help him; he really couldn't get over this. It was a mess," Green said.
Green has previously put in two service requests with 311 — one for the deteriorating condition of the sidewalk and another for the hanging branches that are unstable.
"It's very important, because we look out the window and see things and we have to run out and help people on this sidewalk," Green said. "They have branches that fall and it's very dangerous because if it hits one of those children, that can be detrimental also. It's the city trees, so we are not to touch the city trees. We can't even trim them off our property; we have to all the 311."
Since neighbors can't touch trees maintained by the city, Green says it's been a waiting game and she was surprised to learn she couldn't expect a crew to come out because of an apparent backlog of work orders.
"The 311 request, when I put it in, they tell me they're 52 weeks behind," Green said.
Green is hoping that, with the help of the Road Patrol, the city will come out and tend to the trees and fix the sidewalk before someone gets hurt.
New Orleans leaders sent us the statement below when we asked when families could see crews in the area to work:
Due to a manpower shortage, the in-house DPW staff is not capable of handling substantial sidewalk repairs. This type of work must be addressed through contractual services, depending on the availability of funds. The DPW uses Right-of-Way (ROW) contracts to resolve repair issues, such as this. We anticipate additional funding to become available this year and will begin addressing complaints and issues already reported to NOLA311 at that time. Unfortunately, without secured funding, it is not possible to provide a specific timeline.