Hi. Yeah, I'm still getting *** lot of emails from you guys ask some questions about what you're entitled to when your flight is delayed or canceled. We just covered *** lot of this about how to get your money back for domestic flights that were delayed or canceled during that crowd strike outage. Now, our viewer Winthrop is asking about international travel, emailing me. What are the rights in general when traveling on foreign carriers outside of the US? So we looked into this and I wanna go through *** couple of examples. One thing to note all of these apply to cases where the airline is at fault, not something like *** major weather event just like here at home first. There's the Montreal convention which is recognized by more than 130 different countries. It gives you the right to claim damages if your international flight is delayed or canceled and you lost money because of it. Something like missing an expensive prepaid vacation. You're gonna need to make sure you keep all of your receipts, all of your paperwork as proof as always. But you can file *** claim for reimbursement up to about $7000. So it's significant. If you're flying to Europe, you're protected by the eu 261 law. You don't know what that is. What's wrong with you. I looked it up under the law. The airline has to cover things like meals, overnight stays in *** hotel and transportation in the event of cancellations and significant delays. But on top of all that, if your flight is delayed by three hours or more, you're also entitled to monetary compensation up to about 600 $50. Winthrop. I hope that helps up to $7000 in some cases. Not bad. I'll be sure to share more information for all of these laws in my Rosson reports newsletter. We send out with bonus content, exclusive deals. It comes straight to your inbox and it's free. I'd really like you to sign up. Give me *** solid Rawson reports.com. You're doing yourself *** solid back to you.
Rossen Reports: Know your refund rights on international trips
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Updated: 11:21 AM CDT Aug 2, 2024
Many of you are still unsure about your rights when flights are delayed or canceled.Rossen Reports has previously covered your rights in the case of domestic flights, but what about international flights?Like the U.S., many of the protections apply to situations where the airline is at fault, not circumstances like a severe weather event.Under the Montreal Convention, recognized by over 130 countries, including the U.S., you can claim damages if your international flight is delayed or canceled and you lose money because of it, with claims up to about $7,000. You'll need to provide documentation of your expenses, so make sure you've kept onto your receipts.In Europe, the EU 261 law covers things like meals, hotel stays, and transportation for cancellations and significant delays. If your flight is delayed by three hours or more, you can also get monetary compensation up to about $650. EU 261 applies to all flights within the European Union and departing from the EU. However, if you are flying to the EU, you must be flying on an EU carrier to receive EU 261 protections.To claim compensation under EU 261, you will need to file a claim directly with the airline. Airlines should have instructions on their websites on how to do so. However, if you cannot find them, you can reach out to the airline’s help center or customer service.If you need additional help, AirHelp is a company that helps passengers understand their rights and get compensation for flight disruptions. They have a free tool here to help you determine if you are eligible for compensation. AirHelp can also file a claim and handle it on your behalf but will charge a fee based on the amount of compensation you receive.Have a question for Jeff Rossen? He’s answering your consumer questions every Friday in the new segment "Rossen Responds." Email your questions to him at RossenResponds@hearst.com.
Many of you are still unsure about your rights when flights are delayed or canceled.
Rossen Reports has previously covered your rights in the case of domestic flights, but what about international flights?
Like the U.S., many of the protections apply to situations where the airline is at fault, not circumstances like a severe weather event.
Under the Montreal Convention, recognized by over 130 countries, including the U.S., you can claim damages if your international flight is delayed or canceled and you lose money because of it, with claims up to about $7,000. You'll need to provide documentation of your expenses, so make sure you've kept onto your receipts.
In Europe, the EU 261 law covers things like meals, hotel stays, and transportation for cancellations and significant delays. If your flight is delayed by three hours or more, you can also get monetary compensation up to about $650. EU 261 applies to all flights within the European Union and departing from the EU. However, if you are flying to the EU, you must be flying on an EU carrier to receive EU 261 protections.
To claim compensation under EU 261, you will need to file a claim directly with the airline. Airlines should have instructions on their websites on how to do so. However, if you cannot find them, you can reach out to the airline’s help center or customer service.
If you need additional help, AirHelp is a company that helps passengers understand their rights and get compensation for flight disruptions. They have a free tool here to help you determine if you are eligible for compensation. AirHelp can also file a claim and handle it on your behalf but will charge a fee based on the amount of compensation you receive.
Have a question for Jeff Rossen? He’s answering your consumer questions every Friday in the new segment "Rossen Responds." Email your questions to him at RossenResponds@hearst.com.
